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Client Support Agent (Forex) – Larnaca

Λήγει στις: 05/10/2020 

Client Support Agent (Forex) – Larnaca

Type: Full time

Advance Career LTD

Advance Career Ltd, on behalf of our client, a well-established CySec regulated Forex organisation, located in Larnaca, is seeking to recruit Client Support Agent;

Responsibilities:

  • Deal directly with clients through phone, email and/or live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process
  • Provide client with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels

Qualifications:

  • University/College Degree
  • Fluency in English any additional language will be considered an advantage
  • Computer literate
  • Minimum 2 years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work on a 24/5 rotation

Benefits:
An attractive remuneration package will be offered to the successful candidate.

 

Apply here  https://www.carierista.com/en/jobs/20113/client-support-agent-forex-larnaca#

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